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No care plan in place

Posted By Pa1955

"No care plan in place"

About: Russells Hall Hospital / General surgery

(as the patient),

I had my leg amputated. I was discharged four days later with no care plan in place, no carers, no district nurses. I was completely bedbound and luckily enough had a family member visiting daily. I was discharged with drains and a catheter and staples still clamping my leg together. The nurses were rude and unhelpful. The treatment I received was cold-hearted; I waited 6 hours calling out for pain relief when in there.

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Responses

Response from Patient Experience Administrator, Patient Experience, The Dudley Group NHS Foundation Trust 9 months ago
The Dudley Group NHS Foundation Trust

Submitted on 02/08/2023 at 16:30
Published on Care Opinion at 16:30

Dear patient,

Thank you for taking the time to tell us about your hospital experience. It is disappointing to hear that you were not satisfied with the care and treatment you received and for this, we must apologise.

We strongly urge you to contact our Patient Advice and Liaison Service (PALS) by freephone 0800 073 0510 or email dgft.pals@nhs.net who will assist you further.

Alternatively, you may wish to contact our Complaints Team directly to raise your concerns formally. The Complaints team will carry out a thorough investigation once reviewing your medical notes.

Best wishes,

Patient Experience Team

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