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"First Rate Service - Urology Department"

About: Sunderland Royal Hospital

I had a consultation with a doctor in the Urology Department which was clear courteous and very helpful discussing all aspects of my kidney stone problem and possible future treatment. The doctor advised that an X Ray be performed to clarify the position and he organised that immediately and I proceeded to the X Ray department forthwith. The team in that department proved to be very friendly and efficient performing the X Ray and forwarding it to my doctor. I returned to the Urology department and discussed the findings with the doctor and decided upon future action. Further the doctor organised a blood test as a further check and that was actioned almost immediately by a nurse who again was very friendly and professional. Remarkably this all took place within a period of forty minutes and I went home a happy and very impressed individual.

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Responses

Response from Vicky Wilson, Communications & Engagement Co-ordinator, South Tyneside and Sunderland NHS Foundation Trust 7 months ago
Vicky Wilson
Communications & Engagement Co-ordinator,
South Tyneside and Sunderland NHS Foundation Trust
Submitted on 19/09/2023 at 14:24
Published on Care Opinion at 14:24


Hello,

Thank you for taking the time to leave some feedback for our teams at Sunderland Royal Hospital.

We are very pleased to hear you received such good care and attention. You were able to have all of your diagnostic tests done during one visit. We are also pleased you found our staff to be kind and courteous.

Kind Regards

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