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Lack of empathy

Story from nhs.uk

"Lack of empathy "

About: Chipping Norton Health Centre

The doctors and nurses are great when you get to see or speak to them but the receptionist that I spoke to today when I was feeling very unwell with an ongoing condition couldn’t have been any less helpful or sarcastic if she tried. I felt numb after the call.

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Responses

Response from Chipping Norton Health Centre nearly 2 years ago
Chipping Norton Health Centre

Submitted on 28/07/2023 at 11:30
Published on nhs.uk on 31/07/2023 at 14:36

Thank you for leaving your review and I am sorry the call you had with a care navigator caused you upset.

If you wish to forward more information, you can get a complaint form from reception or go this link on our website: https://www.chippingnortonhealthcentre.nhs.uk/navigator/complaint-form/

This will enable us to have more detail to investigate the conversation that took place.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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