"Lack of empathy "

About: Chipping Norton Health Centre Chipping Norton Health Centre Oxfordshire OX7 5FA

Posted via nhs.uk nearly 2 years ago

The doctors and nurses are great when you get to see or speak to them but the receptionist that I spoke to today when I was feeling very unwell with an ongoing condition couldn’t have been any less helpful or sarcastic if she tried. I felt numb after the call.

Story from
nhs.uk

Do you have a similar story to tell?

Responses

Chipping Norton Health Centre

Submitted on 28/07/2023 at 11:30

Published on nhs.uk on 31/07/2023 at 14:36

Thank you for leaving your review and I am sorry the call you had with a care navigator caused you upset.
If you wish to forward more information, you can get a complaint form from reception or go this link on our website: https://www.chippingnortonhealthcentre.nhs.uk/navigator/complaint-form/
This will enable us to have more detail to investigate the conversation that took place.

{{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Was this response helpful? Yes | No
Thank you for your feedback.

Navigation
Shortcut Help	?
Go to Home	g + h
Go to Tell Your Story	g + t
Go to About Us	g + a

Text size

Theme

Language

Lack of empathy

"Lack of empathy "

Responses

Keyboard Shortcuts

Opinions
Next Response	j
Previous Response	k