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Sorry no doctor

Story from nhs.uk

"Sorry no doctor"

About: Heeley Green Surgery

Rang surgery at 8am as I found a large lump on my groin was had got bigger was told that they were booked up as only 1 doctor in ring ba k tomorrow

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Responses

Response from Heeley Green Surgery 7 months ago
Heeley Green Surgery

Submitted on 14/09/2023 at 15:14
Published on nhs.uk on 15/09/2023 at 10:58

Thank you for your feedback Mr Hodgkiss

I am very sorry that you were unable to get an appointment for your medical problem on the day you called in to the surgery.

I understand your frustration and concern about the situation, it can be really challenging when you need medical assistance and encounter difficulties in getting an immediate appointment.

After speaking with the Support Manager, I understand we had a short notice staff problem that morning, which in turn left us short of appointments for the day. The Support Manager quickly sourced a replacement and the surgery called you back the same day and booked you an appointment.

I’m very sorry this caused you some frustration and I hope your problem has now been resolved.

Thank you

Lucie Moore

Operations Manager

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