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"Awesome Pre Assessment Clinic"

About: Victoria Hospital / Pre-assessment

(as a service user),

I have to come into hospital for a procedure under general anaesthetic at least every 8 or 10 weeks.

I have always had a very warm welcome to the pre assessment clinic in Victoria hospital Kirkcaldy.

The nursing and administration staff are both so very friendly and accommodating to my needs.

My most recent visit was within the last fortnight and I was seen very quickly and a lovely nurse, who I think was called Sandra?

Even though I do come in regularly for the same procedure, I still get very anxious about a general anaesthetic mixed with all my health problems and my medication.

Sandra has such a calming persona and is very understanding.  She is also very professional and was able to talk through all of my medications and put me at ease.
My previous experiences with other nurses in the clinic have been equally as positive.

The clinic itself is within the older tower block, however, you don’t realise that it is because the nhs trust have done such an extensive and excellent update of the areas that are still in use in the block.

Lastly, it was so good to see everyone’s full faces and so many smiles in the clinic.

I know it must be a daunting transition because the face masks have been such a regular sight in hospitals for the past few years and they definitely were an essential component in the fight against coronavirus but it must be so liberating to finally be able to communicate with a smile yet again.

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Responses

Response from Stephanie Allan, Interim Charge Nurse, Pre-assessment Suite, NHS Fife 9 months ago
Stephanie Allan
Interim Charge Nurse, Pre-assessment Suite,
NHS Fife
Submitted on 28/07/2023 at 12:46
Published on Care Opinion at 12:46


Dear G80kidney,

Thank you for taking the time to provide such fantastic feedback.

I am delighted to hear that on each occasion you have attended the department you have had a positive experience with the staff. It is important to the team that we are calm and understanding in order that our patients get the best out of their pre-assessment appointment and leave feeling well informed and less anxious about their upcoming procedures.

It is also nice to hear that you think the department is kept to a good standard.

As you say it is lovely to greet our patients with a smile which is no longer hidden behind a mask.

On behalf of the pre-assessment team I wish you well with your upcoming procedure and recovery.

Steph

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