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I felt I was in the best hands throughout

Posted By Cancer Wontgetme

"I felt I was in the best hands throughout"

About: Glasgow Royal Infirmary / General Surgery (wards 64, 65, 66,& 67) Glasgow Royal Infirmary / Imaging Glasgow Royal Infirmary / Nuclear medicine (diagnostics) Glasgow Royal Infirmary / Same Day Admissions Unit Glasgow Royal Infirmary / Theatres, Recovery and Anaesthetics

(as a service user),

I attended Glasgow Royal Infirmary recently to have a breast tumour removed. From arrival in the Same Day Admission Unit, to discharge from the ward, my care was exemplary. The staff member who welcomed me to SDAU was so  reassuring, the staff of Nuclear Imaging were incredibly kind and patient with me as I was scared and distressed by everything I was going through. Recovery ward staff again, so kind and reassuring, and I'd like to single out my nurse from Ward 63/64, Nurse Shaheena, who was so cheery and comforting, an absolute credit to the staff.

The only issue I had in my experience was that I had received no written notification of my appointment, no leaflets, nothing at all in writing to tell me where to attend, what time to arrive at, and what would happen on the day. I had a gynaecology outpatient appointment and received a letter and leaflet, and three text reminders, yet nothing about my inpatient procedure. 

Thank goodness for the high quality of staff caring for me, who had to guide me through this scary and bewildering experience. I can honestly say that I felt I was in the best hands throughout. 

I would like my thanks to be forwarded to all staff involved in my care - from SDAU, Nuclear Imaging, Anaesthetics, Recovery and Theatres, and Ward 63/64. Exemplary, every one. 

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 9 months ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 04/08/2023 at 12:43
Published on Care Opinion at 12:43

picture of Nicole McInally

Dear Cancer Wontgetme

Thank you for taking the time to share your story. It is hearting to read that upon your arrival to the Same Day Admission Unit to discharge, that your care was exemplary, especially during this difficult time. I can appreciate that you were scared and distressed, and I am pleased that the staff were kind, patient and reassuring, especially Nurse Shaheena.

I am sorry to read that you did not receive any written notifications regarding your appointments and I would like to apologise for this. I will bring this to the attention of the Senior Team.

It is lovely to read that you felt ‘in the best hand hands throughout’, I will ensure that this is shared with all the teams you mentioned and I am sure they will be very touched by your comments.

Take care and thank you

Nicole

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