This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Good follow up by the ambulance service

Posted By cafepr73

"Good follow up by the ambulance service"

About: Scottish Ambulance Service / Ambulance Control Centre Scottish Ambulance Service / Emergency Ambulance

(as a staff member posting for a carer/relative),

Before I started my nightshift in a care facility at 20:00  a resident had been unwell.  Staff had phoned 101 for assistance and she was told that a bed had been arranged in AAU for the resident and an ambulance would be here within the hour 

The resident was stable and alert I had no concerns about her.  The ambulance came for resident at 06:00am,  10 hrs later. 

This is not a complaint.  Can I just say that the service from the SAS was exceptional.  A call handler phoned the unit every hour to see how the resident was and to apologise for the delay,  which I appreciated.  I felt we were not forgotten about and the resident's health and well being was not put in jeopardy by this delay .

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from David King, Patient Experience Coordinator, Corporate Affairs, Scottish Ambulance Service 10 months ago
David King
Patient Experience Coordinator, Corporate Affairs,
Scottish Ambulance Service

Submitted on 27/07/2023 at 14:54
Published on Care Opinion at 14:54

Dear cafepr73

Thank you for sharing your story. I am pleased that you felt we kept you informed and continually checked on the patient despite being delayed in responding due to high demand.

I do hope your patient is feeling better now.

If you have any further comments our Patient Experience Team can be reached at sas.feedback@nhs.scot

Kindest regards

David

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k