Before I started my nightshift in a care facility at 20:00 a resident had been unwell. Staff had phoned 101 for assistance and she was told that a bed had been arranged in AAU for the resident and an ambulance would be here within the hour
The resident was stable and alert I had no concerns about her. The ambulance came for resident at 06:00am, 10 hrs later.
This is not a complaint. Can I just say that the service from the SAS was exceptional. A call handler phoned the unit every hour to see how the resident was and to apologise for the delay, which I appreciated. I felt we were not forgotten about and the resident's health and well being was not put in jeopardy by this delay .
"Good follow up by the ambulance service"
About: Scottish Ambulance Service / Ambulance Control Centre Scottish Ambulance Service Ambulance Control Centre EH12 9EB Scottish Ambulance Service / Emergency Ambulance Scottish Ambulance Service Emergency Ambulance EH12 9EB
Posted by cafepr73 (as ),
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