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"Good follow up by the ambulance service"

About: Scottish Ambulance Service / Ambulance Control Centre Scottish Ambulance Service / Emergency Ambulance

(as a staff member posting for a carer/relative),

Before I started my nightshift in a care facility at 20:00  a resident had been unwell.  Staff had phoned 101 for assistance and she was told that a bed had been arranged in AAU for the resident and an ambulance would be here within the hour 

The resident was stable and alert I had no concerns about her.  The ambulance came for resident at 06:00am,  10 hrs later. 

This is not a complaint.  Can I just say that the service from the SAS was exceptional.  A call handler phoned the unit every hour to see how the resident was and to apologise for the delay,  which I appreciated.  I felt we were not forgotten about and the resident's health and well being was not put in jeopardy by this delay .

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Responses

Response from David King, Patient Experience Coordinator, Corporate Affairs, Scottish Ambulance Service nearly 2 years ago
David King
Patient Experience Coordinator, Corporate Affairs,
Scottish Ambulance Service
Submitted on 27/07/2023 at 14:54
Published on Care Opinion at 14:54


Dear cafepr73

Thank you for sharing your story. I am pleased that you felt we kept you informed and continually checked on the patient despite being delayed in responding due to high demand.

I do hope your patient is feeling better now.

If you have any further comments our Patient Experience Team can be reached at sas.feedback@nhs.scot

Kindest regards

David

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