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I could not have asked for better care for my daughter

Posted By Jenh03

"I could not have asked for better care for my daughter"

About: Ninewells Hospital / Accident & Emergency Scottish Ambulance Service / Emergency Ambulance

(as a parent/guardian),

My daughter was involved in a serious Road Traffic Accident at the weekend. The response from all involved, including the Scottish Ambulance Service crew, the receptionists on the desk in the Emergency Department, and the medical, nursing and support staff in the ED was excellent. They were all compassionate, professional and although working at reduced resource, they were efficient and thorough. They explained everything they were doing and patiently answered questions. I could not have asked for better care for my daughter, who is recovering at home.

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Responses

Response from David King, Patient Experience Coordinator, Corporate Affairs, Scottish Ambulance Service 9 months ago
David King
Patient Experience Coordinator, Corporate Affairs,
Scottish Ambulance Service

Submitted on 27/07/2023 at 12:26
Published on Care Opinion at 12:26

Dear Jenh03

Thank you for sharing your story. It is heartening to read that you are pleased with the care your daughter received from NHS Scotland.

If you would like me to pass on your thanks to the ambulance crew may I ask that you contact our Patient Experience Team at sas.feedback@nhs.scot with your name, Care Opinion name, your daughter's name and the address and date we attended.

I do hope she is feeling better now.

Kindest regards

David

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Response from Andrew Kinnon, ED, NHS Tayside 9 months ago
Andrew Kinnon
ED,
NHS Tayside

Submitted on 27/07/2023 at 12:31
Published on Care Opinion at 12:31

Dear Jenh03

Thank-you very much for taking the time to post about your daughters treatment at Ninewells Hospital Emergency Department. This must have been a worrying time for you all. I am glad she is home and hope she is recovering well.

I will share your positive feedback with the wider ED team which I'm sure will give them a real boost.

thanks again

Dr Andrew Kinnon

Co-Clinical Lead in EM

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