"Great patient and family care"

My mother had a chronic condition that left her incapacitated. The team at Montpelier Health Centre always showed love, care, respect and compassion to my mum, myself as her carer and our family.

Having the designated health navigator was invaluable and paramount to making the systems work seamlessly

This was our experience with each visit to the surgery, each home visit, yes home visit, or phone call. When my mum required end of life care, the GP and rest of the team were compassionate and asked what her wishes were and these was respected

We received three phone calls from the surgery after mum's death to ask how we were and to offer bereavement support. We even received a card of condolence through the post. That meant so much and really touched our hearts

Despite the incredible pressures the team are working under, they have never shown that this was and issue and always made us feel like we were a priority

Thank you for your hard work, dedication, resilience and for maintaing the ethos of Montpelier Health Centre