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"Professionalism and Kindness"

About: Falkirk Community Hospital / Opthalmology

(as other),

I had the privilege of witnessing an exceptional care and expertise by Staff Nurse Isla at our eye clinic recently.

While leaving work, I unexpectedly came across a lady collapsed and confused, lying on the pavement. I alerted our nursing team, and Isla swiftly arrived at the scene, and her quick assessment skills were impressive. With just one look, she accurately identified the patient's condition—a fractured hip characterised by a shortened externally rotated leg.

Isla's competence and knowledge were evident as she calmly and efficiently took charge of the situation. She ensured the patient's comfort and safety, demonstrating her unwavering dedication to providing high-quality care.

Thank you, Isla. You are an invaluable asset to our team

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Responses

Response from Juliet Catlin, Senior Charge Nurse, Ophthalmology, NHS Forth Valley 10 months ago
Juliet Catlin
Senior Charge Nurse, Ophthalmology,
NHS Forth Valley
Submitted on 21/07/2023 at 12:29
Published on Care Opinion at 12:29


Dear Eon80,

Thank you for taking the time to provide positive feedback of the care provided by one of our nurses.

I have already passed on your previous feedback but I will be sure to let Isla know you have also recorded on Care Opinion.

Best wishes

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