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Care Opinion

His care was excellent

Posted By eagletm95

"His care was excellent"

About: Altnagelvin Area Hospital / Emergency department Altnagelvin Area Hospital / Trauma & Orthopaedics Northern Ireland Ambulance Service / Emergency ambulance response

(as a parent/guardian),

I’m sharing some feedback on behalf of my adult son, his care was excellent, he had been over a few times, he had appointments with orthopaedic surgeons with a broken elbow, he has also had a bad fall yesterday and was admitted to the minors injury unit in A&E, the care he received there was excellent. We had to phone an emergency ambulance because he had lacerations to above his eyes, he had to have 3 stitches, the emergency ambulance took us there Altnagelvin Area Hospital. Their care was excellent too, from the paramedics in the emergency ambulance.

The surgeons and all the services we had to get has always been in the Altnagelvin Area hospital.

The staff and the doctors and consultants were really good.

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Responses

Response from Ruairi Cummings, Graduate Intern, Quality & Safety Improvement, Northern Ireland Ambulance Service 10 months ago
Ruairi Cummings
Graduate Intern, Quality & Safety Improvement,
Northern Ireland Ambulance Service

Supports the Patient Experience Team

Submitted on 20/07/2023 at 16:07
Published on Care Opinion at 16:07

picture of Ruairi Cummings

Good afternoon eagletm95

Thank you for taking the time to share your valued feedback. We are always grateful to those who share their experiences of the services they have received. It was reassuring to learn of the care and assistance administered by the paramedics towards your son and equally for the travel to the emergency department at Altnagelvin. As an organisation we are committed to consistently show compassion, professionalism and respect for the patients we care for.

I wish your son the best with your recuperation.

Ruairi Cummings

PPI Opportunities

The Northern Ireland Ambulance Service are currently developing a range of opportunities for Service Users, Carers and members of the public to inform the planning, delivery and evaluation of its service. To find our more please visit Current Opportunities - Engage (hscni.net) or email Neil Gillan at neil.gillan@nias.hscni.net

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Response from Sandra Barr, Ward Manager Fracture Clinic Outpatients Department Altnagelvin Hospital, Acute, WHSCT 10 months ago
Sandra Barr
Ward Manager Fracture Clinic Outpatients Department Altnagelvin Hospital, Acute,
WHSCT

Submitted on 24/07/2023 at 10:47
Published on Care Opinion at 10:47

Dear eagletm95,

My name is Sandra and I am the sister at Fracture Clinic Altnagelvin Hospital.Thank you so much for your kind comments regarding your care following elbow fracture.I will share your appreciation with the team.We wish you ongoing success in your rehabilitation.

Much appreciated.

Sandra

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