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Staff were pleasant, efficient and informative

Posted By Stirling56

"Staff were pleasant, efficient and informative"

About: York Hospital / Breast surgery

(as a service user),

I visited York Hospital recently for a routine mammogram appointment at 10 35 am. I arrived 10 minutes early and was seen straight away and finished by my appointment time.  I then needed a blood test and chest x-ray which do not need appointments. For each procedure I waited less than 10 minutes and was out of the hospital 45 minutes after arriving.  In each department staff were pleasant, efficient and informative.  I see many complaints about York Hospital so felt it was necessary to give praise for the experience I had on my recent visit.

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Responses

Response from York and Scarborough NHS Trust 10 months ago
York and Scarborough NHS Trust

Submitted on 24/07/2023 at 14:29
Published on Care Opinion at 14:29

Thank you for your kind words regarding the care you received from the Breast Screening Unit at York Hospital. It is heartening to know that all you were treated with such kindness and encouragement during your appointment.

Our staff work hard to ensure their patients receive the highest standard of care, and we appreciate your positive remarks about the treatment you received from all the clinical staff involved in your care.

I have passed on your comments to the staff involved, which I am sure they will be very pleased to read.

Thank you for taking the time to write to us to express your gratitude. We value and appreciate feedback from our patients and relatives and thank you once again for sharing your experience with me.

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