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Broken service

Story from nhs.uk

"Broken service "

About: Warrington Hospital

I turned up at a&e with an issue and believe me I do not go to a&e unless I know there is no where else

Shock horror when I arrived mid afternoon

17 people down corridors or trolleys just waiting for a bed

I was told your looking at 14 hour wait minimum 2 doctors on 67 patients

I was so upset seeing this I stuck it out for 6 hours and went home seen no one in this time but a nurse who explained to me she taking blood and shouldn’t be … she’s a nursing assistant and has been asked to do alsorts of jobs that only a qualified nurse should be doing.

I was horrified and seriously worried thinking If this is our local hospital then we are all doomed.

I have never thought it was a good hospital prior for I was in patient 2016 but believe me this was on a whole different level.

It’s busting at the seams and this isn’t care at all it’s hit and miss and if you were really poorly well all can say is your likely to be coming out in box for there isn’t the staff to take care of all the people … as said busting at the seams and understaffed

We all champion the nhs but sorry this is nothing to champion or celebrate

I would be very scared if I had something serious wrong with me accessing this hospital

I am that traumatised I have even been looking into paying for private health which I really can’t afford when paying into the nhs every month national insurance out my wages and the service is not fit for purpose

What are we left with? We can’t stop the national insurance out of our wages so forced to pay it

I really feel people should wake up to what is happening and stop moaning and take action before there will be no nhs left

This I believe will happen

Anyone who wants to get In touch with me who thinks we can campaign etc then please get in touch with me

I will help any way I can for these are desperate times

I kid you not sit there do nothing and believe me the nhs won’t be there for you if you god forbid need it or any of your loved ones

Good luck to you all who need it in future

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Responses

Response from Warrington Hospital 9 months ago
Warrington Hospital

Submitted on 18/07/2023 at 10:21
Published on nhs.uk on 19/07/2023 at 15:30

Dear Cara,

We are sorry to read about your experience within our Emergency Department (ED) that lead to you self-discharging before receiving treatment for the condition that brought you to our department.

We appreciate that our Emergency Department is busy, like other EDs across the country and our clinicians see and treat patients based on clinical need. We understand that waiting to be seen whilst feeling unwell can be difficult, but advise patients if their condition worsens whilst waiting to make staff aware.

We regularly promote healthcare service available to patients depending on their needs and these can be found on our website and on our social media and include; urgent care treatment centres, GPs, pharmacies, NHS 111 and self care. NHS 111 are a great resource to signpost on the right service for yourself dependent on symptoms.

We hope that you have been able to see a clinician since leaving our ED to help you with your condition. If you need to discuss your experience further, please contact patient advice and liaison service (PALS) on whh.pals@nhs.net or call 01925 275512.

The Communications Team

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