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Care Opinion

Making an appointment to speak to a doctor

Posted By beidqj85

"Making an appointment to speak to a doctor"

About: The Neaman Practice

(as a service user),

The appointment system is utterly chaotic - I find it a scramble every morning for appointments at 8.30am that no matter when you call have either gone or there’s only ever a phone appointment. I just find it appallingly bad every single time. And then the doctor never ever rings when they’re supposed to anyway.

How anyone who works, is frail or vulnerable manages to get satisfaction is beyond me. And I have not found any point whatsoever feeding back because nothing ever seems to change to me. I have found the service is shockingly bad and has got worse and worse and worse . The idea that the patient actually matters seem to have got completely lost. 

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Responses

Response from Mercedes O'Garro, Practice Manager, The Neaman Practice, The Neaman Practice 9 months ago
Mercedes O'Garro
Practice Manager, The Neaman Practice,
The Neaman Practice

Submitted on 24/07/2023 at 13:05
Published on Care Opinion at 13:21

We sincerely appreciate you taking the time to provide feedback about our appointment booking system. We understand your frustration and apologize for the inconvenience you have experienced in trying to secure appointments.

At The Neaman Practice, we are dedicated to providing excellent patient care, and we genuinely value your concerns. We regret that our current appointment system has not met your expectations and has caused you difficulty in scheduling appointments at a suitable time.

Your feedback is invaluable to us, as it helps us identify areas of improvement and address issues that impact patient satisfaction. Please rest assured that we are actively reviewing our appointment booking procedures to enhance the overall experience for all our patients.

We are committed to making the necessary changes to improve the availability and accessibility of appointments. We understand the importance of offering a range of appointment options that cater to different needs, especially for those who may work, are frail, or vulnerable.

Please note that you can book in advance via the NHS app or filling out a request form and someone will get back to you within 72 hours with an appointment just for you.

please visit our website www.theneamanpractice.nhs.uk/ - Book an Appointment - The Neaman Practice to find out more

we also offer during the week (Monday-Friday 6:30pm – 8.00pm) an appointment at another local GP practice within the Shoreditch Park & City Primary Care Network.

We work together in a number of ways to deliver services in your area. Through the week, you may be offered an appointment with a GP at one of our clinics in The Hoxton Surgery, De Beauvoir Surgery, The Lawson Practice and Shoreditch Park Surgery.

Thank you for taking the time to bring these matters to our attention. We look forward to the opportunity to resolve these issues.

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