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Care Opinion

The staff are brilliant

Posted By Decde74

"The staff are brilliant"

About: Craigavon Area Hospital / Emergency Department Craigavon Area Hospital / Trauma Ward Northern Ireland Ambulance Service / Emergency ambulance response

(as a staff member posting for a patient/service user),

I arrived here 2 weeks ago via an ambulance, I was in a road traffic collision that was very serious. I can't remember much from it or getting to the hospital or anything. I can remember being in the emergency department for a while before I was brought down to the ward.

The staff are brilliant I couldn't say enough about how good they have been for me. The communication has been great as has the facilities which are very accessible for me as I am finding it very difficult to move around. 

I have no complaints so far everything has been great.

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Responses

Response from Neil Gillan, Co-Production & Partnership Lead, Quality, Safety & Improvement, Northern Ireland Ambulance Service 9 months ago
Neil Gillan
Co-Production & Partnership Lead, Quality, Safety & Improvement,
Northern Ireland Ambulance Service

Submitted on 18/07/2023 at 12:13
Published on Care Opinion at 12:13

picture of Neil Gillan

Good morning Decde74,

I would like to begin by thanking you for taking the time to share your experiences of the Northern Ireland Ambulance Service. We are always grateful to those who provide feedback on the care they have received.

I hope you’re recovering well.

Best wishes

Neil

PPI Opportunities

The Northern Ireland Ambulance Service is currently developing a range of opportunities for Service Users, Carers and members of the public to inform the planning, delivery and evaluation of its service. To find our more please visit Current Opportunities - Engage (hscni.net) or email Neil Gillan at neil.gillan@nias.hscni.net

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Response from Rachel Jameson, Ward Sister, Trauma Ward, Southern Health and Social Care Trust 9 months ago
Rachel Jameson
Ward Sister, Trauma Ward,
Southern Health and Social Care Trust

Submitted on 18/07/2023 at 14:39
Published on Care Opinion at 14:39

Hello,

My name is Rachel and I am the Ward Sister on the Trauma Ward. Thank you for taking the time to share your feedback. I am delighted to read that you had such a positive experience on the ward. It is reassuring to know that the staff have been brilliant and cared for you well. I am pleased you are happy with the facilities the ward has to offer. I will pass on your kind words to all the staff.

I wish you well and a speedy recovery.

Best wishes,

Rachel

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