"Really disappointed "

My grandad has hospital for 2 weeks now and his operation has been postponed every single day even though he is top priority. I am so disappointed the day he was supposed to be going in for a stent fitted and us waiting for a call to see if the procedure went ok stressing waiting for the call to see if he’s ok only for us having to ring them to find out it’s been delayed again and has had no visitors as we were told he wouldn’t be on the ward. I am saddened by the experience and not being informed about someone so special to us. No updates, no communication and no respect or empathy for our family our our family member in the hospital.