This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

The treatment I received following my fall

Posted By capricornuske47

"The treatment I received following my fall"

About: North Devon District Hospital / Accident and emergency North Devon District Hospital / Radiology (X-ray) North Devon District Hospital / Trauma and orthopaedics South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as the patient),

I’ve been asked to share my feedback about North Devon district hospital.

In late December I had a fall and injured myself considerably, I went to the hospital by ambulance. They took me to A&E, they attended to me, made me comfortable, I was in there for a week. The A&E department, did me a scan and sent me to the ward and stitched up my head wound.

When I had the scan and xrays they explained why I was having them. I broke a bone in my right ankle, and they xrayed there and the scan covered my whole body and they discovered that I had broken a bone in my neck, either in the A and E dept or on the ward, I can’t remember, they plastered me up, and gave me a stiff collar for my neck and they stitched my scalp up. I was unconscious for 10/15 mins after my fall because I hit my head against the wall.

It was good on the ward. They couldn’t have done any better.

In A&E the nurse saw me straight away, I can’t remember how long I had to wait for the doctor.

I’m happy with the service I received from the major trauma service, I’m perfectly happy with the way they dealt with me and the treatment that I had both in the trauma unit and on the ward.

I waited approx. 4 hours for the ambulance and they arrived just as the district nurse came to my house, I should add that my wife had a sleeping carer and she rang the ambulance service and the district nurse arrived a few minutes before the ambulance and helped me up and the ambulance said they would take me to hospital. They couldn’t do anything for me, the district nurse dressed my head wound and the paramedics said that’s okay and they gave me some pain killers on the way to hospital, they took me into the A&E straight away, they were very good. I have no complaints at all, the service was particularly good apart from I had to wait four hours for the ambulance but it was a busy time and many people had to wait longer than that to receive the ambulance so I consider myself lucky in that respect.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Kate Brocklesby, Administration Supervisor (Northern Services), Radiology (Northern Services), Royal Devon University Healthcare NHS Foundation Trust 9 months ago
Kate Brocklesby
Administration Supervisor (Northern Services), Radiology (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust

Day to day management of the Admin and Secretarial team in Radiology

Submitted on 18/07/2023 at 14:12
Published on Care Opinion at 14:12

picture of Kate Brocklesby

Dear Capricornuske47

Thank you for taking the time to leave feedback following your recent visit to the North Devon District Hospital.

I was sorry to hear of your fall in December and hope that you have fully recovered.

Speaking on behalf of the Radiology team I am most pleased to hear that the process of having an x-ray was explained in detail to you and that you felt informed and comfortable during the procedure. The x-ray then enabled our colleagues in A&E and the ward to respond to your needs and look after you.

It's always lovely to hear of positive experiences from our patients and I will ensure that I pass your comments on to the Radiographers around in the A&E department.

Thank you once again for leaving feedback for the Radiology team and I wish both you and your wife all the best.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Sophie Hutchings, Governance and Operational Support Manager (Northern Services), Emergency Department (Northern Services), Royal Devon University Healthcare NHS Foundation Trust 9 months ago
Sophie Hutchings
Governance and Operational Support Manager (Northern Services), Emergency Department (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 18/07/2023 at 16:34
Published on Care Opinion at 16:34

Dear capricornuske47,

Thank you for taking the time to provide us with your feedback. It is great to hear about your care and treatment when you came in as a trauma patient. I will ensure your feedback is shared with the Emergency Department team and the Trauma team here at NDDH.

We hope you are recovering well.

Kind regards
Sophie Grills
ED Governance & Operational Support Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Sami Burkitt, Patient Engagement Events and Project Facilitator, Patient Engagement, South Western Ambulance Service NHS Foundation Trust 7 months ago
Sami Burkitt
Patient Engagement Events and Project Facilitator, Patient Engagement,
South Western Ambulance Service NHS Foundation Trust

Submitted on 06/10/2023 at 14:30
Published on Care Opinion at 14:30

Good afternoon capricornuske47

Apologies for the delay in responding to your story but thank you so much for providing us with feedback on the service you received, it is much appreciated! We are so glad to hear that you were well looked after, though I am sorry that you had to experience this at all.

For confidentiality, your patient information is redacted on this platform and so we cannot find the details of your incident, we would love to pass your message onto the Ambulance crew who attended you and so, if you would be willing to share some additional information, please could you email compliments@swast.nhs.uk with your name, date the ambulance arrived, address and thank you message, we will then ensure this is passed onto to the relevant crew.

Thank you again for taking the time to feedback and we hope you are recovering well!

Kindest regards,

Sami
Patient Engagement Team

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k