"Trying to get an appointment"

I am horrified that your surgery will not now allow anyone to try to get an appointment with a doctor by visiting the surgery in person, or on the phone, but to only be given access to an appointment if they are able to negotiate this anima system. I have tried and, although I am fairly computer literate, was unable to negotiate my way through. I think it is absolutely appalling that elderly people who are unable to manage it or do not have a computer, are now denied medical care through their GP practice. Is the practice just trying to cut down the numbers of their patients that are likely to need them the most often? Why must it be necessary as we reach the 75th anniversary of the NHS which promised free care at the point of delivery, that we are now unable to access this apart from, I imagine, A and E, you have made a nonsense of it! It scares me rigid, not only because I live with a life threatening condition but because there must be many people like me who are not technology whizz kids but still need to see a doctor from time to time. Where do we go from here?