This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Dismissed and treated as an inconvenience

Story from nhs.uk

"Dismissed and treated as an inconvenience "

About: Salford Royal

I went in with a recurring ankle injury having had a history of leg problems in a lot of pain. I appreciate this is a low priority and had no problem waiting as long as it took but having put up with it for several weeks I needed to get it checked out.

I was told in no uncertain terms I'm "not injured" offered painkillers and banished. The person taking notes worded my injury as dismissively as possible to give the consultant an easy way to dismiss me. It's treatment like this that make people not want to come to hospitals and why people only get seen once it is really severe.

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Salford Royal 9 months ago
Salford Royal

Submitted on 18/07/2023 at 08:48
Published on nhs.uk on 19/07/2023 at 14:58

Thank you for taking the time to leave feedback on your experience of our emergency department at Salford Royal.

We are extremely sorry to hear that you do not feel that your concern was dealt with appropriately and we would encourage you to continue to use our services should you continue to feel discomfort.

We would advise that you that you contact our Patient Advice and Liaison Service PALS who will be able to investigate your concerns thoroughly on 0161 778 5665 or email them directly to pals@nca.nhs.uk

Kind regards

Patient Experience Team

Northern Care Alliance

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k