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"Waiting time for cardiac treatment"

About: Lanarkshire Community Services / GP Out of Hours service University Hospital Wishaw / Cardiology (Ward 4) University Hospital Wishaw / Emergency Department

(as the patient),

I had a heart attack at the end of June.

Phoned 111 to get answers to my problem was told to go to Douglas Street NHS Hamilton.  I had tests and was told to go to Wishaw general hospital -  they had sent a message to the front desk to see a special unit for my condition .

When I walked into A&E to see this special unit I was told that unit closed from 5:00 that night so I was told to sit and wait like a normal patient. 

For 5 hours I sat there with wife by my side with this excruciating pain before I was taken in for more tests and after the test I was taken to a bed .

3 hours later I was taken up to cardiac ward .

I'm just annoyed that waiting time so long when could have died of an heart attack I thought I would pass this grievance on to save others going the same way

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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire 10 months ago
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 17/07/2023 at 18:06
Published on Care Opinion at 18:06


picture of Jennifer Montgomery

Dear woodpeckerjs69,

Thank you for taking time to feedback on your experience.

I am sorry to hear about the wait you experienced following your attendance at out of hours, Douglas Street when you went to University Hospital Wishaw A&E.We always want to make things better for patients. It would be helpful if you could contact Patient Affairs at University Hospital Wishaw so that we can look into this further. I have included their details below.

PatientAffairs.Wishaw@lanarkshire.scot.nhs.uk

Tel no 01698 366 558

I hope you are recovering well.

Kind Regards,

Jenni

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