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I want to thank them all, they deserve medals for their care

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"I want to thank them all, they deserve medals for their care"

About: DHU Healthcare CIC / NHS 111 East Midlands Ambulance Service NHS Trust / Emergency ambulance Nottingham NHS Treatment Centre(Nations Healthcare) / Heart and lung function testing Nottingham University Hospitals NHS Trust - City Campus / Respiratory medicine

(as a service user),

I called 111 for advice as it was out of hours for my GP, within minutes a ambulance and two paramedics arrived, where I was taken to QMC, then transferred to the city hospital, I had a severe case of pneumonia,

I spent just over a week on the Southwell ward, the nurses were the the most compassionate caring lovely people, I could not have been on a better ward. I want to thank them all, they deserve medals for their care.

Kind regards 

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Responses

Response from East Midlands Ambulance Service 9 months ago
East Midlands Ambulance Service

Submitted on 11/07/2023 at 15:31
Published on Care Opinion at 16:23

Dear Patient

Thank you for taking the time to share your feedback and it was good to read about your experience.

If you wish a personal message to go to the EMAS ambulance colleagues involved in the response to your emergency, please send the date, time and location for the 999 call to emas.pals@nhs.net and our Patient Experience team will be able to identify those that played a part.

I do hope you continue to make a good recovery.

Kind regards

Patient Experience

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Response from Kelly Morley, Patient Experience Officer, Patient Experience and engagement, Nottingham university hospitals 9 months ago
Kelly Morley
Patient Experience Officer, Patient Experience and engagement,
Nottingham university hospitals

Submitted on 13/07/2023 at 15:30
Published on Care Opinion at 15:30

Thank you for sharing your experience of our hospitals and the services that you encountered. We will pass this compliment over to the manager of southwell ward now so that they can share this with their team.

May I take this opportunity to wish you a quick recovery.

Kind regards

Kelly Morley – Patient experience and engagement officer.

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Response from Judith Brown, Patient and Public Engagement Lead, Corporate Governance, DHU Health Care CIC 9 months ago
Judith Brown
Patient and Public Engagement Lead, Corporate Governance,
DHU Health Care CIC

Submitted on 13/07/2023 at 16:21
Published on Care Opinion at 16:21

Dear Patient

Thank you for taking the time and for your positive feedback about the excellent and very prompt advice you received, and the action taken when you contacted our NHS111 service due to being unwell.

We always endeavor to provide a high level of care.

I am very happy to hear that you have had a good experience with our NHS111 service and that you are now at home recuperating and on the road to recovery, and I wish you all the best for the future.

However, if you can and like our colleagues in the Patient Experience Team @ EMAS, we would appreciate you sharing your comments with our Clinical Governance team, with as much detail as you can (e.g., date and time) so that they might identify the member of staff within our NHS111 service who received your initial call and share your words with them. You can contact them via telephone on 0300 1000 407 9am-5pm weekdays (or leave a voicemail if you wish) or e-mail DHUL.ClinicalGovernance@nhs.net.

Best wishes

Judith Brown

Patient and Public Engagement Lead (DHU Health Care)

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