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"Had an operation"

About: Western General Hospital / Theatres and Recovery

(as the patient),

After being on the waiting list for a long time - due to the pandemic, I had to contact the waiting list team myself because I hadn’t heard from the NHS again since my initial consultation appointment with the surgeon a couple years prior. After they realised I had been taken off and admitted I should have been still on and taken by now, I was called quite quickly after a cancellation and asked at short notice to come into the WGH day surgery.

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Responses

Response from Louise Davies, Patient Experience Officer, Patient Experience Team, NHS Lothian 10 months ago
Louise Davies
Patient Experience Officer, Patient Experience Team,
NHS Lothian
Submitted on 11/07/2023 at 12:14
Published on Care Opinion at 12:14


picture of Louise Davies

Hi Brad3214

Thanks for sharing your story with us via Care Opinion.

I'm sorry to hear that you were taken off the waiting list and that this caused further delay in receiving your operation. I am pleased that you were able to attend quickly after due to a cancellation, and hope all went well and you are recovering quickly.

Take care

Louise

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