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Care Opinion

Visit to A & E

Posted By Humbled and grateful

"Visit to A & E"

About: York Hospital / Accident and emergency Yorkshire Ambulance Service NHS Trust / Emergency ambulance

(as the patient),

One evening I was stung by a wasp and as I have had past allergic reactions to them, I always have an Epipen handy. On this occasion the Epipen wasn't enough and I started to have reactions - itching away from the sting site, swelling of my face, feeling sick and an unpleasant feeling of swelling in my ears.

Help came first in the form of a paramedic called Lance, who quite frankly epitomised professionalism -  kind, caring, understanding and very efficient.

He was soon joined by an ambulance crew of Dree and Steve, who were just as kind, caring, understanding and efficient.

Then at A & E (York District Hospital) where it was the same again.

I'm back home feeling humbled and grateful for the wonderful fellow human beings who helped me yesterday.

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Responses

Response from York and Scarborough NHS Trust 9 months ago
York and Scarborough NHS Trust

Submitted on 06/07/2023 at 16:17
Published on Care Opinion at 16:17

Thank you for your kind words regarding the care you received in the Emergency Department at York Hospital. It is heartening to know that all you were treated with such kindness and encouragement during what I am sure was a stressful time for you.

Our staff work hard to ensure their patients receive the highest standard of care, and we appreciate your positive remarks about the treatment you received from the entire clinical team involved in your care.

I have passed on your comments to the staff involved, which I am sure they will be very pleased to read.

Thank you for taking the time to write to us to express your gratitude. We value and appreciate feedback from our patients and relatives and thank you once again for sharing your experience with me.

Response from Kate Edgar, Quality and Risk Coordinator, Yorkshire Ambulance Service NHS Trust 8 months ago
Kate Edgar
Quality and Risk Coordinator,
Yorkshire Ambulance Service NHS Trust

Submitted on 09/08/2023 at 08:26
Published on Care Opinion at 08:26

Thank you for posting your thanks on the Care Opinion website. We do hope your health has improved following what must have been quite a scare. It is always a pleasure to receive comments of appreciation for our staff and we like to ensure they receive this feedback personally. If you have not already done so, we would be grateful if you could contact our Patient Relations team on the details below to enable us trace your call and identify the staff involved so we may pass on your compliment to them.

Patient Relations
Yorkshire Ambulance Service
Springhill
Brindley Way
Wakefield 41 Business Park
Wakefield
WF2 0XQ
Tel: 0333 130 0549
Email: yas.patientrelations@nhs.net

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