This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Treated humanly "

About: Lake Road Practice

Having moved from the West Midlands 3 years ago where I was registered with an excellent Gp surgery, I was apprehensive of having to register with a new Gp in Portsmouth. I used to work for the Nhs for years as a admin staff and the pressure is huge. As a patient as well and having been on both sides of the service, I personally think the Island Practice is doing well. I don’t take it personally when they look busy because they truly are and considering the level of stress they have to deal with on a daily basis, I understand they can have bad days and sound a bit moody at times. They are as patients, human beings not robots. The Nhs is changing, it’s not only Portsmouth, it’s everywhere in the Uk. I have heard about places where they don’t have GP at all or the service is very bad. Portsmouth are very decent and again personally a big thank you to all the staff for having me.

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Lake Road Practice 6 months ago
Lake Road Practice
Submitted on 05/10/2023 at 13:44
Published on nhs.uk at 19:47


Thank you for your positive feedback. Our staff work hard to provide a positive experience for our patients which is not always recognised. Receiving positive comments such as yours is much appreciated.

Ann Turner, Practice Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k