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"Admitted with severe back pain"

About: General practices in Fife Victoria Hospital / Admissions Unit 1 (Emergency Medical) Victoria Hospital / Medicine of the Elderly Victoria Hospital / Neurology

(as the patient),

I first saw my GP about my back pain and she's discussed my case with Victoria Hospital Kirkcaldy, who informed me to come down and stay overnight and admit me for an emergency scan in the morning.

I was initially admitted to the A1 unit and the doctor and nurse were brilliant with me. They were very kind, caring and understanding of my pain. After a few tests it was decided that I needed an MRI scan on my back. The MRI shows that I had problems with my discs I was then moved to Ward 43.

Once again the care that I received in Ward 43 was exceptional. All of the staff from Domestics, nurses and doctors were exceptionally hardworking kind and caring.

After a few days I was moved from this Ward to Ward 6, although it was frustrating it to be moved from one ward to another I have to say that yet again the staff on this word were phenomenal. Exceptionally busy but always me time for me, whether this was to administer pain relief or answer medical questions.

I would like to thank all of the stuff that I encountered as they have changed my opinion of this Hospital. I had previously not had a good experience in the Victoria Hospital a few years ago.

As a result of my most recent experience my opinion has turned around 360. It goes to show that when staff in a hospital are kind. understanding and treat the patient with respect this had a massive impact on me the patient and my recovery and my minder.

Thank you so much for your help, A1, Ward 43 and Ward 6.

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Responses

Response from Gillian Malone, Head of Nursing, Emergency Care, NHS Fife nearly 2 years ago
Gillian Malone
Head of Nursing, Emergency Care,
NHS Fife
Submitted on 13/07/2023 at 16:58
Published on Care Opinion at 16:58


picture of Gillian Malone

Dear Hapfd97

Thank you so much for taking the time to provide us with such wonderful feedback about kind, caring, attentive and compassionate staff. It really is heartening for the staff to receive such wonderful feedback!

I hope you are continuing to recover well, thank you again for taking the time to contact us - all teams involved have been sent your feedback.

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Response from Lisa Herd, Senior Charge Nurse, Ward 6, Support Discharge Unit and Discharge Lounge, NHS Fife 8 months ago
Lisa Herd
Senior Charge Nurse, Ward 6, Support Discharge Unit and Discharge Lounge,
NHS Fife

Senior Charge Nurse for both of our Supported Discharge Units (W6 & W9)

Submitted on 10/09/2024 at 08:57
Published on Care Opinion at 08:57


Dear Hapfd97

Thank you for taking the time to provide positive feedback following your recent stay in Victoria Hospital.

I am the Senior Charge Nurse for Ward 6 and appreciate the time you have taken to give us your experience.

I will share your comments with the staffing team.

Kind Regards

Lisa Herd

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Response from Suzanne McCall, Senior Charge Nurse, Ward 53, Victoria Hospital, NHS Fife 8 months ago
Suzanne McCall
Senior Charge Nurse, Ward 53, Victoria Hospital,
NHS Fife
Submitted on 10/09/2024 at 13:18
Published on Care Opinion at 13:40


Dear Hapfd97,

Thank you for taking the time to provide such positive feedback about your stay in ward 43. I am the Senior Charge Nurse for the ward and will pass on your caring remarks to the team.

I appreciate the time you have taken to deliver this feedback and I wish you well in your recovery.

Kind regards,

Suzanne McCall

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