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"Operation at New Cross"

About: New Cross Hospital / General surgery

(as the patient),

I had an septopsty op at New Cross hospital the beginning of June. Every single person that I have been in contact with from the consultation, to the pre- op, to the actual operation and to the post op follow up have been fantastic. Everyone working in all departments have been so friendly and professional. On the day of my operation I was very nervous and everyone made such an effort to calm my nerves which I appreciated so much. Indi was just so lovely and friendly. I watched her getting her jobs done before having a break and then when she was about to leave, she took the time to attend to myself without any hesitation. I really appreciated this. The surgeon and the anaesthetist took time to explain things and to listen to my concerns. I loved this holistic approach to their care and I can't praise this department enough. Thank you

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Responses

Response from Christine Rock, Patient Experience Advisor, The Royal Wolverhampton NHS Trust 9 months ago
Christine Rock
Patient Experience Advisor,
The Royal Wolverhampton NHS Trust
Submitted on 25/07/2023 at 19:45
Published on Care Opinion at 19:45


Thank you very much for taking the time to post comments regarding your recent patient experience.

I will share your comments with our staff and wish you well.

Kindest regards

Alison Dowling

Head of Patient Experience and Public Involvement

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