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"Women’s health issues often dismissed"

About: Frimley Park Hospital / Accident and emergency Royal Surrey County Hospital / Gynaecology

(as the patient),

In November I had an appointment at the Royal Surrey County Hospital to get an ultrasound scan, because I had been experiencing severe lower abdominal pain for a long time.

My mother suffered from endometriosis, so I suspected that this is what may have been happening to me too. The technician, however, told me with such conviction that my pain should have been a lot worse during the scan if I was right. The technician said some women just have bad periods and have to deal with it. They did and their mother before did too.

I felt like the only menstruating person who somehow couldn’t take this pain, and I felt ashamed, even thinking I was wasting her time and that of the NHS. This was after I had gone to A&E a few weeks before at Frimley Hospital, because the pain was so bad I thought I had appendicitis. It turns out I did not have that. And after waiting in A&E for 7 hours I was told, It may be gynaecological and that I should try taking paracetamol. I was also asked if I had eaten that day by an A&E doctor, when I said that I had been feeling faint from the pain. Both times at both hospitals I ended up crying in the parking lot. No diagnosis or treatment followed any of this.

My GP told me that they wouldn’t recommend surgery, because the scan had not showed anything suspicious. That’s even though they admitted endometriosis does not always show on ultrasound scans. Eventually the pain got so bad that I went to see my family in another country to go to a different doctor. They performed a laparoscopy two weeks later, because they did see something suspicious on the scan, and they found severe peritoneal endometriosis in three places. I cried again when I got the diagnosis, but mostly because I didn’t feel like I was insane anymore.

I don’t know if anyone will ever read this, never mind do anything, but I feel very strongly that doctors in this country should be more trained on women’s health.

Conditions like endometriosis are notoriously under-diagnosed and the mental and physical strain of that is too often dismissed. Please also note that I had to pay for my laparoscopy as well as the therapy I needed because of the constant dismissal and pain, 

It would be great for this to at least be passed on to the relevant departments in those hospitals for educational purposes. 

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Responses

Response from Charlotte Pearson, Royal Surrey County Hospital NHS Foundation Trust 10 months ago
Charlotte Pearson
Royal Surrey County Hospital NHS Foundation Trust
Submitted on 04/07/2023 at 17:44
Published on Care Opinion at 17:44


Dear MariEli,

Thank you for taking the time to share your review with us. We value all comments from patients as they help us to continuously improve our services. We are sorry to read that on this occasion it appears as though your experience with us was not of the high standard that we aspire to.

We always take feedback given by patients very seriously. We have passed your message onto the relevant team for them to look into.

If you would like the matter to be investigated further, please get in touch with our Patient Liaison and Advice Service (PALS) at rsch-tr.PALS@nhs.net. Please see our website for more information about contacting us to give feedback: Comments, Compliments and Complaints | Royal Surrey NHS Foundation Trust

Once again, thank you for taking the time to share your feedback with us.

Kind regards from the Communications Team.

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Response from Alex Jackson, Patient Experience Manager, Frimley Health NHS Foundation Trust 9 months ago
Alex Jackson
Patient Experience Manager,
Frimley Health NHS Foundation Trust
Submitted on 05/07/2023 at 11:43
Published on Care Opinion at 11:43


Dear MariEli,

Thank you very much for taking the time to share your story.

Please accept my sincere apologies on behalf of the Trust that your experience and treatment in ED were so poor. This is not the level of care we as a Trust aim to deliver.

I have shared your feedback with the teams involved.

If you would like to progress your case further please contact our PALS Team on: fhft.palsfrimleypark@nhs.net.

Once again, thank you for sharing your experience - we really value your feedback.

Kind regards,

Alex

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