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Care Opinion

Wonderful staff - but not enough of them

Posted By octanstn47

"Wonderful staff - but not enough of them"

About: Highbury Hospital

(as a service user),

Patients who are often violent are left alone to be agitated and provoked by other patients who are intentionally provocative - (short staffed)

MENU!!

Soup - healthy and filling (proven by dieticians) 

Always on the menu, in the 4 weeks of my stay, soup was and still is on the menu, it has never (not once even) been available, I have been laughed at about this -stop moaning, etc, and offered version of a cuppa soup (high salt, dry option).

Staff have been wonderful, very interactive and helpful (just not enough).

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Responses

Response from Steven Hill, Acting Modern Matron (Adult Mental Health), Highbury Hospital, Nottinghamshire Healthcare NHS Foundation Trust 10 months ago
Steven Hill
Acting Modern Matron (Adult Mental Health), Highbury Hospital,
Nottinghamshire Healthcare NHS Foundation Trust

Submitted on 03/07/2023 at 10:56
Published on Care Opinion at 10:57

Hello octanstn47

Thank you for taking time to give feedback on your experience at Highbury. I am really happy to hear your comments about the staff and I will feed this back to the ward, we are constantly looking at staffing numbers to ensure that the right numbers are in each area to ensure the safety of our patients..

I am sorry to hear about your experience with the food options and this not being available as advertised, I will raise this with our Matron who can take it up with the catering department.

If you wish you discuss this further then please don't hesitate to contact me on the below number

Many thanks, Steve

Steve Hill

Service manager

Acute Inpatient Services – City

Highbury Hospital

Bulwell

NG6 9DR

Telephone: 01159691300. Ext:14959

Mobile: 07748365140

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