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All the staff I encountered were fantastic

Posted By midorichick

"All the staff I encountered were fantastic"

About: Inverclyde Royal Hospital / General Surgery Inverclyde Royal Hospital / H North (Surgical) Inverclyde Royal Hospital / Outpatients Inverclyde Royal Hospital / Surgical Receiving Ward -H North Royal Alexandra Hospital / General Surgery (wards 19, 20, 24, 26 &29)

(as the patient),

I was admitted under Ms Chung's care and I can honestly say Ms Chung and Ms Brown did everything in their power to assist me.  Unfortunately I had to be transferred to the RAH in Paisley for an operation (another group of top surgeons and staff were all in attendance there and they delivered top class care and attention).  I spent several weeks in Inverclyde hospital and all the staff I encountered were fantastic.  I was kept up to date with my medical situation and everyone was exceptionally helpful and knowledgeable 

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Responses

Response from Catherine Kelly, Senior Charge Nurse, Outpatients - Inverclyde Royal Hospital, NHS Greater Glasgow and Clyde 10 months ago
Catherine Kelly
Senior Charge Nurse, Outpatients - Inverclyde Royal Hospital,
NHS Greater Glasgow and Clyde

Submitted on 29/06/2023 at 11:00
Published on Care Opinion at 11:25

Thank you for sharing your experience with us and the positive experience you had with all the staff within the Surgical team both here in IRH and RAH.. It is always our aim to deliver a high quality service to our patients and I am pleased to hear we achieved this for you. Our team will be delighted to receive this feedback and I will ensure it is shared widely with them all.

I would like to wish you well.

Kind Regards

Catherine Kelly ( Senior Charge Nurse OPD & POA IRH)

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Response from Heather Lapsley, Clinical Services Manager - Surgery and Older People's Services, Inverclyde Royal Hospital - Clyde Sector, NHS Greater Glasgow and Clyde 10 months ago
Heather Lapsley
Clinical Services Manager - Surgery and Older People's Services, Inverclyde Royal Hospital - Clyde Sector,
NHS Greater Glasgow and Clyde

Submitted on 29/06/2023 at 11:21
Published on Care Opinion at 11:21

picture of Heather Lapsley

Dear midorichick,

Sorry to hear that you were admitted to hospital, but thank you on behalf of Ms Chung, Ms Brown and the wider surgical team for your lovely comments. I will pass those on today and they will be delighted to hear them.

I hope you are recovering well.

Kind Regards

Heather

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Response from Alison Craig, Lead Nurse, Surgical Specialities (IRH), NHSGGC 10 months ago
Alison Craig
Lead Nurse, Surgical Specialities (IRH),
NHSGGC

Submitted on 05/07/2023 at 10:37
Published on Care Opinion at 10:37

Dear midorichick,

Thank you so much for taking the time to share your experience with us from your recent hospital admission. It is always lovely to receive such positive feedback to share with staff.

It is always our aim to provide an excellent standard of care and I am delighted to read that you encountered fantastic, knowledgeable and helpful staff and were kept up to date with your treatment.

I hope this finds you well

Kind Regards

Alison

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