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Excellent care

Posted By Park725

"Excellent care"

About: Glasgow Royal Infirmary / Plastic Surgery & Burns (wards 45, 47, 48 & 49)

(as the patient),

I recently had an outpatient appointment at Plastic Surgery with Mr  Telfer. I can not express enough the fantastic manner in which Mr Telfer treats his patients and explains everything in an in a manner that a patient understands. All delivered in a polite and professional way.

It is also worthy of note that Mr Telfer's secretary Angela goes above and beyond in order to accommodate patients who require to be seen. 

Some who hold positions as "lead" and are as far removed from nursing as I am may do well to learn to learn from outpatient clinics who support Mr Telfer in providing excellent care.

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Responses

Response from Jackie Dunlop, Interim Clinical Services Manager, Burns and Plastic Surgery Unit; Centre for Integrated Care, NHS Greater Glasgow and Clyde 10 months ago
Jackie Dunlop
Interim Clinical Services Manager, Burns and Plastic Surgery Unit; Centre for Integrated Care,
NHS Greater Glasgow and Clyde

Submitted on 30/06/2023 at 07:58
Published on Care Opinion at 07:58

Dear Park725,

Thank you for sharing your experience on Care Opinion.

It’s good to hear that you had a positive experience during your journey within the Plastic Surgery Service.

I will share your comments with Mr Telfer, Angela and the wider team. I know they will be grateful you receive your kind words.

Many thanks,

Jackie Dunlop

Lead Nurse

Burns, Plastic Surgery and CIC

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