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Really nice staff always quick to attend to me

Posted By staffmemberfife1

"Really nice staff always quick to attend to me"

About: Victoria Hospital / Urology

(as a staff member posting for a patient/service user),

I was admitted to ward 54 Urology in Victoria Hospital Kirkcaldy. I had received a letter giving me all the details.

On arrival the staff were lovely I have no fault with anyone at all.

I had to go to theatre and staff prepared me for this I feel I was well prepared and staff kept me informed every step of the way.

Staff in ward 54 are chatty and friendly this makes me feel good and keeps me relaxed I have no worries about anything.

If I have questions I feel I can ask anyone from Doctors to nurses , Nursing assistants to cleaners everyone is approachable.

I am in a side room here and I never feel isolated as staff are in and out of the room regularly.

The meals in here have been very good A really good choice I have enjoyed every meal.

I actually missed lunch one day and the staff brought me a snack box  it was lovely too.

Regarding washing and showering I do need help to wash my back as I have a drain in and staff are always so helpful.

In Ward 54 I have received excellent care If I had gone private it couldn't have been any better The care in Ward 54 is excellent, really nice staff and always quick to attend if I need them (Buzzer is answered very quickly)

I met a new young volunteer today it was his first day and he very kindly brought me a Bottle of cool water from the fridge.

To sum up I have received really good care here in Ward 54 I cannot fault anything. 

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Responses

Response from Susan Sung, Senior Charge Nurse, Ward 54 (Urology), NHS Fife 10 months ago
Susan Sung
Senior Charge Nurse, Ward 54 (Urology),
NHS Fife

Submitted on 26/06/2023 at 18:29
Published on Care Opinion at 18:29

Dear Staffmember1 (patient/service user).

Thank you so much for taking the time to share your experience on Care Opinion.

We are absolutely delighted that you were able to provide a very positive patient experience regarding the Ward. This will be very uplifting for the team and I will share this with the them.

It is important to us that our patients feel they are being listened to and are being well informed on every step of the journey.

Like most areas, this is a very busy ward and we are happy that we were able to attend to your needs in a timely manner. The team consists of various disciplines who all share the same 'ethos' of teamwork and we are also lucky to have on board with us a new volunteer.

I will share this feedback with our new volunteer who will be delighted that he was able to contribute to this 'excellent' care on his first day.

Thank you once again and take care.

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