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"Put me at ease and made the experience stress-free"

About: Vale of Leven General Hospital / Day Surgery Unit

(as the patient),

I attended the Vale of Leven Hospital for an operation on my ankle. From check-in to surgery to aftercare was effortless. All NHS Staff were great, explaining what was going to happen and answering any questions I had. 

I would like to give a special mention to the Nurses in the pre-care/aftercare Ward. They were very attentive, putting me at ease, and making the experience stress-free. They even managed to add humour to their busy  schedule and had me laughing ๐Ÿ˜‚ and feeling totally at ease!

The Consultant and her Assistant also came to speak to me before I was discharged explaining what they had done and how to continue my recovery at home. Well done to everyone involved in my care on the day and a huge thank-you! ๐Ÿ‘๐Ÿ‘๐Ÿ‘

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Responses

Response from Christine Kilday, Senior Charge Nurse, Surgical Day Bed Unit/Endoscopy, NHS Greater Glasgow and Clyde 10 months ago
Christine Kilday
Senior Charge Nurse, Surgical Day Bed Unit/Endoscopy,
NHS Greater Glasgow and Clyde
Submitted on 23/06/2023 at 14:34
Published on Care Opinion at 14:34


Good afternoon very happy patient,

We are delighted to hear you had a very positive experience whilst attending the VOL and day surgery.

Thank you for taking the time out of your day to give us your kind and positive feedback.

We hope you are recovering well.

I will be sure to pass on your kind feedback to all the staff.

Many thanks

Christine Kilday (Senior Charge Nurse)

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