"World Class Clinicians supervised by Clueless…"

I was given an appointment for 12.10 pm and was asked to turn up thirty minutes early, I was also informed by letter that the consultation would take up to three hours. I arrived at the Ophthalmology Department at 11.45 am., I had my eye test, was given my eye drops, visited the photographer and then attended my consultation and was at the bust stop on my way home at 12.15 pm. This is always the case, I've been doing this for years.

The staff as always were professional, polite and treated everybody with respect and dignity. As always they were super effective and I was in and out within a reasonable time frame.

If you are listening management, it does not take three hours to go through this process and it certainly does not take three and a half hours. The hardworking staff of the Ophthalmology Department do this for a living, they know exactly what they are doing, which is more than can be said about the Clueless Management at Barnsley General Hospital.