"Anima appointment request "

My GP practice has recently adopted the Anima appointment system. I feel this system is designed for the benefit of the practice and not for the patient. Already, this traffic light system is failing. Can you imagine a young mother with a screaming child, with say, an ear infection having to navigate this system and at the same time console the child? An elderly patient unable to use the internet and wait over an hour for a telephone response, only to have to go through the Anima process with the receptionist? I cannot stress how ill advised GP surgeries are to adopt this useless system. I’d also like to know who is paying for it, I’m guessing the tax payer, yet again; paying to set up a system that the tax payer has little benefit from.