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"A very good experience"

About: Ayrshire Central Hospital / Clinical Radiology (Diagnostic Radiology) Crosshouse Hospital / Medical Oncology

(as the patient),

I have been fortunate in life not to have experienced a serious illness until now, and so my care throughout this current journey has no comparison. Having said that, I have been so pleased with the unbelievable care all the medical professionals I have encountered have provided.

I am sorry that I cannot remember all their names, but from my first recall mammogram, radiographers, nurses and doctors in Ayrshire Central have been so helpful and caring.

My journey then took me to Crosshouse Hospital where my great care continued. Miss Tovey and her team helped me understand what lay ahead. She and the breast care nurses explained everything good and bad that may happen. All eventualities were covered.

My operation was very well organised. I always felt that I was in safe hands. Also at every turn being asked if I understood or wished to ask any questions left me without the fear of the unknown.

As I have had a very good experience under the breast cancer care that was provided by Ayrshire and Arran, I honestly cannot think of any improvements you could put in place.

I may have been unfortunate to contract breast cancer but I honestly feel blessed to have received the care which the Ayrshire and Arran Breast Cancer team provides.

Thank you all so much.

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Responses

Response from Tracy Baillie, Assistant General Manager - Cancer and Diagnostics, Diagnostics, NHS Ayrshire nearly 2 years ago
Tracy Baillie
Assistant General Manager - Cancer and Diagnostics, Diagnostics,
NHS Ayrshire
Submitted on 21/06/2023 at 12:51
Published on Care Opinion at 12:51


picture of Tracy Baillie

Dear bargainhe97,

Thank you so much for taking the time to send such lovely comments, particularly when you've received a cancer diagnosis and have a lot to think about. There are a few teams involved in all the different stages of your journey, but I will be sure to share this with all of them as it will certainly make their day.

I hope everything goes well for you, sending you my best wishes.

Take care.

Tracy

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by bargainhe97 (the patient)

Dear Tracy

Thank you very much for delivering my email to the correct teams.

I feel in the NHS there are many complaints that everyone hears about but not so many positive comments when it has been a good outcome.

I am glad you feel that my thanks will be appreciated.

bargainhe97

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