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First class treatment

Story from nhs.uk

"First class treatment"

About: The Maidstone Hospital

Arrived 3.30pm with a head wound. Processed promptly through reception, triage, various tests followed by treatment in the care of a Practitioner who was professional, quick comprehensive and very thorough, taking time to explain the procedures. I’d like to thank all the staff in A and E for their first class work throughout, in particular the Practitioner who worked well beyond their shift to stitch me up

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Responses

Response from The Maidstone Hospital 11 months ago
The Maidstone Hospital

Submitted on 20/06/2023 at 09:55
Published on nhs.uk on 22/06/2023 at 19:01

Dear Mr Bentley

Thank you for taking the time to submit your feedback regarding your experience when attending Maidstone Hospital Emergency Department. Though I was sorry to learn that you had suffered a head injury, I am pleased that you were seen and treated so quickly.

Staff always appreciate receiving such kind words and praise, so please be assured that I will pass your feedback to the Emergency Department Management Team, so that it can be shared amongst all staff.

I thank you again for your time and I do hope that your wound is now healing.

With regards

Jane Williamson

PALS Officer

MTW Governance Team

Maidstone & Tunbridge Wells NHS Trust

01622 224960

01892 632953

Email: mtw-tr.palsoffice@nhs.net

Website: www.mtw.nhs.uk

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