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"They felt my symptoms did not warrant a further scan."

About: Forth Valley Royal Hospital / Endoscopy and day care

(as the patient),

I have been having issues with my GI track for 9 months my GP tried various medication to help but all failed to heal my symptoms.

My GP recommended a urgent referral for a endoscopy at Forth Valley Royal Hospital. 

FVRH endoscopy department declined my referral stating that I had had  an endoscopy in 2020 and they felt my symptoms did not warrant a further scan.  

My GP referred me to NHS Fife as she felt my symptoms required investigation and was frustrated at the lack of action from NHS Forth Valley.

NHS Fife carried out an Gastroscopy within 3 weeks of the referral and thankfully NHS Fife did, as the scan revealed inflammation in my stomach and duodenum that required immediate treatment.

NHS Forth Valley let me down when I needed them.

The culture of, you have been seen before so I don't feel you need further investigation is toxic in certain departments and is putting people lives at risk.

Whilst I recognise the pressure on services has increased greatly, patient care should not be compromised. 

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Responses

Response from Caroline Logan, Person Centred Co-ordinator, Nursing, NHS Forth Valley 10 months ago
Caroline Logan
Person Centred Co-ordinator, Nursing,
NHS Forth Valley
Submitted on 27/06/2023 at 18:00
Published on Care Opinion at 18:00


Dear Embo

I am so sorry to hear of your experience and I can understand your frustration and disappointment regarding your endoscopy referral. It is always difficult for our staff to hear that we have not met the needs and expectations of our patients, as it is never our intention to cause any additional stress or concern.

To enable us to gather more information and to look into your concerns, I would be grateful if you could contact me on 01324 566162 or my e-mail caroline.logan@nhs.scot.

I do hope you are feeling better and look forward to hearing from you.

Kind Regards

Caroline

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