"I am genuinely impressed by the high standard of care"

I hope this message finds the neonatal unit well, as I would like to express my utmost satisfaction and gratitude for the exceptional care and service provided to my baby during our time here.

First and foremost, I am delighted to acknowledge the promptness with which my baby was seen. The efficiency and attentiveness displayed by your staff were remarkable, and it made a significant difference in ensuring my baby's well-being. I sincerely appreciate the dedication and professionalism exhibited by the entire team.

I can't just pin point one staff member as they were all exceptionally accommodating and took the time to thoroughly explain the procedures and expected outcomes. Their reassuring manner and clear explanations helped alleviate any concerns I had, and my baby remained comfortable throughout the process. The expertise and compassionate care are truly commendable.

Furthermore, I am pleased to report that the level of service provided met and exceeded my expectations. I always felt heard, and the information shared was presented in a clear and understandable manner, ensuring I remained fully informed about my babies' health and progress.

I am genuinely impressed by the high standard of care and service we received from the neonatal unit here in Craigavon Area Hospital. From the moment we entered until the completion of our care, I felt confident that we were in the best hands. There is genuinely nothing I can think of that could have been done better, as every aspect of our experience was exceptional.