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Overall, I find myself at ease, as the facilities available ...

Posted By aoiy23

"Overall, I find myself at ease, as the facilities available are truly exceptional."

About: Craigavon Area Hospital / Ambulatory Care - Medical Craigavon Area Hospital / Emergency Department Northern Ireland Ambulance Service / Emergency ambulance response

(as a staff member posting for a patient/service user),

I came into Craigavon Area Hospital by an ambulance. Despite the lengthy journey that took nearly an hour, the paramedics who accompanied me were truly remarkable. Their skillful assistance proved invaluable, providing me with much-needed support throughout.

Upon arrival at the hospital, I was directed to a secluded cubicle within the bustling emergency department, where I awaited my turn  before being transferred here to Ambulatory. The staff are exceptional as well. They exhibit remarkable competence and have been very attentive. Their  dedication is coupled with their willingness to provide me with regular updates and valuable guidance.

To my surprise, the food has actually been quite impressive variety. The meals provided have been a source of comfort during my stay (especially the toast!)

Overall, I find myself at ease, as the facilities available are truly exceptional.

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Responses

Response from Judith Smith, Ward Manager Ambulatory Ward CAH, Acute, Southern Health and Social Care Trust 10 months ago
Judith Smith
Ward Manager Ambulatory Ward CAH, Acute,
Southern Health and Social Care Trust

Submitted on 20/06/2023 at 12:58
Published on Care Opinion at 12:58

Thank you for positive comments about your time in the Ambulatory Care Unit. It is good to hear that you found the staff exceptional and I will ensure that the staff are made aware of your lovely feedback.

Regards

Judith Smith

Ward Manager

Ambulatory Care Unit

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Response from Ruairi Cummings, Graduate Intern, Quality & Safety Improvement, Northern Ireland Ambulance Service 10 months ago
Ruairi Cummings
Graduate Intern, Quality & Safety Improvement,
Northern Ireland Ambulance Service

Supports the Patient Experience Team

Submitted on 20/06/2023 at 15:07
Published on Care Opinion at 15:07

picture of Ruairi Cummings

Good afternoon

I would like to begin by thanking you for taking the time to share your experience of the Northern Ireland Ambulance Service. It was reassuring to learn of the high skill of the paramedics who attended to your call and administered the help and assistance needed in spite of the waiting time, allowing for comfort for your journey to the emergency department at Craigavon Area Hospital. Feedback such as this lifts the morale of the paramedics involved in what is a particularly challenging period.

I wish you the best with your recuperation.

Ruairi Cummings

PPI Opportunities

The Northern Ireland Ambulance Service are currently developing a range of opportunities for Service Users, Carers and members of the public to inform the planning, delivery and evaluation of its service. To find our more please visit Current Opportunities - Engage (hscni.net) or email Neil Gillan at neil.gillan@nias.hscni.net

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