"Reception and getting to treatment area"

I had to accompany a friend who is heart compromised to the Ambulatory care unit.

He under instructions from the heart specialist at Good Hope that he cannot walk more than a few yards.

I contacted the hospital about the availability of a wheelchair for him and was told that they were available from reception.

On reaching reception I was told no I could not have a wheelchair as people keep stealing them but could wait up to 2 hours for a porter in which case he would have missed his appointment.

Leaving my now breathless and unwell friend I walked to the unit and was told that they did not have any wheelchairs and they were at reception and should ask there !

The very kind lady at the hot hand vlinic did phone reception and got one for me But the receptionist at the main desk insisted on following me to the clinic in case I stole the chair.

Really? I'm 75 years old Ex school teacher and to be branded as a potential thief is outrageous.

There is not this problem at Good Hope there are chairs freely available at the entrance.

Your hospital may be newer and shinier but it lacks human compassion.

I don't know which manager made up this inhuman rule but they need to be reprimanded at the least. If my friend had tried to walk the distance, to the clinic he probably would have had a major heart attack which could have been fatal or taken up unnecessary hospital facilities, all for a stupid rule.

He is due there next week, I hope the experience is a better one.

Care in the clinic 10 out of 10

Assistance getting to the clinic 0 out of a hundred.