"Disorganised Chaos - disgusting begaviours"

: From the condescending rude receptionist, to the lies of it will be 7 hours, to some who were told you are 2nd in the queue & then a steam of people go ahead of him. I arrived with my 85 yr old mother at 20:10 was not given a number of where we were in the queue when I went to ask receptionist who straight away looked at her screen then her watch “you have only been here 53 minutes”. We are now at 04:40 & the wound has not been mentioned let alone dressed & are still waiting to see a doctor, and the results from tests were in at 01:30. Really is this the way to treat human beings. I should have have taken her to the vet, they know how to treat animals, that’s how we feel we are being treated. Apart from the tea man who is fantastic.

Get some proper systems in place, train the staff & all receptionists should be highly trained in customer service using empathy & caring, if they can’t do that then they are in the wrong job.

They sent an 85 year old woman home without cleaning the wound, presumably no concerns of infection control & Sepsis. However this concern is now logged, so over to you she was under your care.