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I was treated with the utmost courtesy and friendliness

Posted By Woody Woodpecker 1921

"I was treated with the utmost courtesy and friendliness"

About: Hull Royal Infirmary / Gastroenterology

(as the patient),

In June 2023 I had a large polyp removed in the Endoscopy Department of Hull Royal Infirmary. I was treated at all times by everyone on the staff with the utmost courtesy and friendliness. They kept me informed of the situation, there being a long delay caused by medial problems with the patient ahead of me. Once the procedure began I was most impressed with the skill of the Endoscopist who manipulated the equipment most delicately. The aftercare support was most welcome:- I even got chocolate biscuits as requested! Heartiest congratulations to everyone involved and very many thanks. It was almost a pleasure to have been there!

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Responses

Response from Judi Cole, Patient Experience Project Officer. , Patient Advice and Liaison Service, Hull University Teaching Hospitals NHS Trust 10 months ago
Judi Cole
Patient Experience Project Officer. , Patient Advice and Liaison Service,
Hull University Teaching Hospitals NHS Trust

Submitted on 19/06/2023 at 15:16
Published on Care Opinion on 20/06/2023 at 09:16

Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients. We will ensure your kind comments are shared with the staff in the endoscopy department at HRI.

If you need to discuss our services further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) and they can be contacted on:

• Telephone: (01482) 623065

• Email: hyp-tr.pals.mailbox@nhs.net

• Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/

Thank you once again for taking the time to provide us with your views on local NHS services.

Kind regards

Patient Experience Department

Hull University Teaching Hospitals NHS Trust

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