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My appointment was a very positive experience.

Posted By silverwaremk34

"My appointment was a very positive experience."

About: St Michael's Hospital / Trauma & Orthopaedics (including fracture/hand clinic)

(as a service user),

I arrived on time and was shown to the relevant department by a nurse. Within minutes I met the consultant, Dr. Poutter, who examined my hands & asked about my general health before explaining exactly what my options were, i.e either surgery or O.T. He sent me for new x-rays on the site. Again I was seen quickly and then returned to see the consultant and x-ray results. It was pointed out that there had been major deterioration of the joints. I was shown the type of silicone replacement joint that would be used if & when I decided on surgery. I was then introduced to the O.T. who showed me various aids that are available, gave me a pair of thermal support gloves & showed me a series of beneficial exercises. 

The O.T. Esther then discussed other measures I could take to show the deterioration of the joint problem & arranged a follow up appointment. Though this visit all the staff were professional, explained in detail and made my appointment a very positive experience. Well done NHS staff.

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Responses

Response from Megan Nicholls, Patient Engagement Co Ordinator, Patient and Family Experience Team, Royal Cornwall Hospitals NHS Trust 10 months ago
Megan Nicholls
Patient Engagement Co Ordinator, Patient and Family Experience Team,
Royal Cornwall Hospitals NHS Trust

Submitted on 23/06/2023 at 11:00
Published on Care Opinion at 11:00

Dear silverwaremk34

Thank you for taking the time to share your story with us. I'm sorry for the delay in getting back to you on here.

I am so pleased to see that you were seen within minutes and that your options were explained to you after being examined. It is great to see that you received the same level of care and communication when you received your x-ray results and meeting with OT.

I am writing to you as a member of the Patient Experience team but I will ensure your story is shared with the relevant team and a special mention will go to Dr Poutter and Esther through our Learning From Excellence scheme.

Thank you, again, for taking the tie to share your story with us.

Thank you

Megan

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Response from Becky Osborne, Governance and Performance Lead, Therapies, Royal Cornwall Hospitals NHS Trust 10 months ago
Becky Osborne
Governance and Performance Lead, Therapies,
Royal Cornwall Hospitals NHS Trust

Submitted on 26/06/2023 at 15:13
Published on Care Opinion at 15:13

Dear silverwaremk34

Thank you for taking the time to tell us about your recent experience of seeing the Hand Therapy team at RCH. I am the Governance and Performance Lead for Therapies and I will pass your kind words onto Esther, the Occupational Therapist, who saw you. I know she will be delighted to receive this feedback.

I'm so glad you had a positive experience and I wish you all the best with your continued treatment.

Many thanks again

Becky Osborne

Governance & Performance Lead for Therapies

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