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"Unexpectedly Suprised"

About: Causeway Hospital / Surgical 2

(as a service user),

Attending the hospital for any procedure makes you feel vulnerable and lonely. I was most pleasantly surprised following my procedure to meet a nurse on night shift, Shannon.

To me, Shannon is a role model to her colleagues and a positive asset to the profession, the trust and the NMC. 

Shannon introduced herself to every patient in the bay, took time to talk to everyone and get to know them on an individual bases.

Her compassion, kindness and experience shone through, especially, in relation to reading patients signs for pain  and managing appropriately!

Shannon is attentive, professional and it is evident she enjoys her work! 

Thank you, you made my experience better :) 

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Responses

Response from Deborah Dyson, Ward Manager, Surgical 2, Causeway Hospital, NHSCT 11 months ago
Deborah Dyson
Ward Manager, Surgical 2, Causeway Hospital,
NHSCT
Submitted on 13/06/2023 at 14:42
Published on Care Opinion at 14:42


Good Afternoon Aps87

Thankyou so much for taking the time to leave us such wonderful feedback. Shannon is indeed a role model and a great asset to our team.

I will share your kind words with Shannon and my whole team. I know everyone will be delighted

I wish you well in your recovery

Debbie

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