"Ridiculous waiting time"

I used 111 online at this morning as my son has a wound that was oozing with puss.

I was advised I would receive a call from a nurse within 2 hours. 5 hours later I received a call from a call handler.

By this time I had sought advice, I advised them of this. They said they had been busy, I understand that but as I said they should have some sort of information that tells people this and also it should have been a nurse call not a call handler call.

I am appalled by he lack of patient care.