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"She makes you feel so calm and relaxed"

About: Fife Community Services / Sexual Health

(as the patient),

Susan was absolutely amazing today at the Lochgelly clinic, always lovely chatting to her she is a credit to the team. She makes you feel so calm and relaxed and ensures you always feel comfortable, she is amazing at her job.

I had an appointment at 4.30 but when I arrived there was a mix up and my appointment was somehow cancelled when I did not call to cancel my appointment. Susan fitted me in even though she was incredibly busy and apologised for the mix up.

During my experience getting the implant removed I was a bit nervous as I’m not the biggest fan of needles, but she spoke to me and asked about my work like and how I have been keeping and all my nerves went away.

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Responses

Response from Kirsty Durham, Senior Charge Nurse, Sexual Health, Fife Health & Social Care Partnership 11 months ago
Kirsty Durham
Senior Charge Nurse, Sexual Health,
Fife Health & Social Care Partnership
Submitted on 09/06/2023 at 13:23
Published on Care Opinion at 13:23


picture of Kirsty Durham

Dear filingjk86, thank you for taking the time to tell us about your experience of the sexual health clinic, and with Susan in particular. I would like to apologise for the mix up with your appointment and offer assurance that I will look into why this might have happened. I am very pleased to hear that Susan was able to see you and to put you at ease during your consultation. We do appreciate that there are a number of reasons why people may feel nervous about accessing our service and that procedures in particular can be anxiety-inducing therefore I am delighted to hear that you felt comfortable and well looked after by Susan. I will be sure to share your feedback with Susan and our wider team.

Kirsty Durham, Sexual Health Senior Charge Nurse

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