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Gratitude and attitude.

Posted By dickens

"Gratitude and attitude."

About: Bromley Healthcare / Occupational therapy for adults

(as the patient),

My GP suggested that Bromley Health might be able to help the situation that I found myself in . Mobility was my problem, I had to admit that I had joined the old age club.  I had not heard of the OT dept. I have since been contacted , and visited by two lovely young ladies. Lisa was the first, then various by Frances.  They were both so nice with their happy smiling faces. My needs were assessed, with many helpful suggestions.  Various aids and equipment were supplied / fitted.  All made my life so much easier. My main point is, apart from gratitude, is the attitude of these two lovely ladies to their job.  At this constantly busy time, and a very disruptive change of supplier, they made me feel as if I were the only client. Many thanks.

Staff attitude

Staff attitude

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Responses

Response from Sharon Cranfield, Patient Experience Lead, Safer Care Team, Bromley Healthcare 10 months ago
Sharon Cranfield
Patient Experience Lead, Safer Care Team,
Bromley Healthcare

Submitted on 08/06/2023 at 15:20
Published on Care Opinion at 15:20

Dear dickens,

Thank you for taking the time to provide feedback about your experience of the Adult Occupational Therapy Service.

I am pleased to hear that Lisa and Frances were able to help you with your mobility. I have forwarded your comment to Lisa and Frances, who I am sure will appreciate your kind words.

With best wishes, Sharon

Sharon Cranfield, Patient Experience Lead, Safer Care Team

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