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Terribly frustrated

Posted By robinng87

"Terribly frustrated"

About: Anderson House / Dermatology Causeway Hospital / Outpatients

(as the patient),

My feedback for them is terribly, terribly bad.

I have been diagnosed with skin cancer on my head and had an appointment to see the consultant in June at Altnagelvin to discuss the next steps.

I received a telephone call to ask if I would be happy to change to the Causeway hospital instead, I said of course as it would mean I would be seen and treated quicker.

I turned up for the appointment to find that there was nothing there for me, no notes or anything and the consultant I saw basically just resaid what I had been told at my previous appointment in April. They told me that I was attending an assessment clinic and I would need to wait for their secretary to get in touch with me.

Basically I drove a 150-mile round trip for nothing and I am feeling totally frustrated.

The cancer has now grown, so instead of a simple removal I now need a skin graft.

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Responses

Response from Annaleen Knowles, Lead Nurse, Outpatients Trustwide, Northern Health and Social Care Trust 11 months ago
Annaleen Knowles
Lead Nurse, Outpatients Trustwide,
Northern Health and Social Care Trust

Submitted on 08/06/2023 at 17:39
Published on Care Opinion on 09/06/2023 at 09:30

Afternoon, I am Annaleen Knowles lead nurse for outpatients in the Northern Trust.

I am very sorry to hear that your experience at Causeway Hospital did not have the anticipated outcome you had expected.

I cannot investigate further, unless you link directly with myself and share your details to allow me to investigate.

If you wish to link with me please email me at annaleen.knowles@northerntrust.hscni.net.

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Response from Donna Hanna, Clinical Services Manager, Causeway & Dermatology, Northern Health and Social Care Trust 11 months ago
Donna Hanna
Clinical Services Manager, Causeway & Dermatology,
Northern Health and Social Care Trust

Submitted on 08/06/2023 at 18:10
Published on Care Opinion on 09/06/2023 at 09:30

Dear robinng87

My name is Donna Hanna. I am Clinical Services Manager in Causeway Hospital for Medicine and Dermatology.

I am very sorry that you had a poor experience and understand how distressing this must be for you.

Please could you contact me directly in order that I can investigate.

My contact details are donna.hanna@northerntrust.hscni.net or 028 70346266

Regards

Donna

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Response from WHSCT 11 months ago
WHSCT

Submitted on 19/06/2023 at 10:04
Published on Care Opinion at 10:24

Dear Robinng87

My name is Joanne McFadden, General & Specialist Medicine Coordinator for the Western Trust.

I am very sorry to hear that you have not had a great experience in your journey.

I am very happy to investigate further.

Please contact me with your details in order for me to be able to do so.

My details are: Joanne.McFadden@westerntrust.hscni.net or 02871 345171

Kind Regards

Joanne

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